In keeping with I am Tall Poppy's primary aim which is to help make you feel valued, relaxed and secure, please read our returns and refunds policies below.
Returns policy for change of mind
NB: All items being returned must not be affected by being used in an abnormal way, or reduced in value by delay on your part.
General items (products that aren’t categorized under Fashion, Fashion Accessories, Jewellery, personalised products or footwear)
You can return or exchange any “General” items, for any reason, within 30 days of receipt. If you change your mind on a General item, you will be given a store credit to the same value (minus shipping costs) once the item has been returned in the same condition as shipped. This includes any relevant tags/labels still attached., with no sign of wear and tear.
Specialised Items (Fashion, Fashion Accessories, Jewellery (not including earrings), Personalised Products & Footwear)
You can return or exchange any “Specialised” items, for any reason, within 7 days of receipt. If you change your mind on a Specialised item, you will be given a store credit to the same value (minus shipping costs) once the item has been returned in the same condition as shipped. This includes any relevant tags/labels still attached, with no sign of wear and tear.
Non-Returnable Items
Items that cannot be exchanged or refunded for change of mind include personalised products and earrings.
Faulty Items
If the item you wish to return is faulty, we require photo proof posted to I am Tall Poppy Refund Department - Shop 1/1 Aldinga Road, Willunga, South Australia 5172; and we will then provide you with a stamped, self-addressed post pack in which to return it. Once the faulty item is received, you will be offered a full refund or store credit, whichever you prefer. Any refunds will be made to your credit card (via PayPal) or PayPal account.
How to return or exchange an item
Either in person, or by post to the address above. If you have any queries on how to return items, then please contact our friendly staff by clicking HERE